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A two-year legal warranty is provided for manufacturing defects
A Lifetime Warranty Extension is added in certain cases after registering online
Upon registering online and indicating the ID number of the wheels, the customer will receive a lifetime warranty for the following situations:
  • The detachment of the flanges on the carbon hubs, only in cases where the rim is intact.
  • The breaking of the disc brake fitting bushings. The thread must be intact and unworn.
  • The tearing of the nipple from the rim. The spoke must be straight and the rim must not show any signs of a direct impact.
  • The delamination of the rim, if no clear signs of an impact can be seen. 

Assistance

If you have a problem with your wheel set, please complete the form at the following LINK. If you believe that the defect is covered by the terms of the warranty, please attach the receipt for your wheel set and describe the problem.

Please remember that, in the event of an accidental breakage, you may make use of the Crash Replacement policy, which covers the replacement of the damaged part, new spokes, assembly and shipping.

The decision to recognise the warranty is at Alchemist Srl's sole discretion.You will be contacted in a timely manner and informed about any charges.

In the event that the warranty request is not accepted and you do not confirm the terms of the repair, the wheels shall be returned to you and you shall be responsible for the shipping costs.
 

Crash Replacement policy

For any case that is not caused by a manufacturing defect and, therefore, is not covered by the warranty, Alchemist provides a very beneficial Crash Replacement policy. The cost of crash replacement includes: the damaged hub or rim, the assembly of the new spokes and nipples and shipping. It is noted that the price includes the replacement of the rim or the hub but not both at the same time. In such a case, the price of the hub, discounted by
20% from the list price, shall be added.

Alchemist Care

Ideal for those who use their wheels competitively, Alchemist Care is the two pronged extension of the warranty, which covers all accidental damages while saving money compared to the cost of the crash replacement.
 

Alchemist Care 5

This is valid for five years for 1 (one) crash replacement, and also extends to the
secondary owners. It can be purchased on the Alchemist site within a maximum of 30 days from the in-store purchase or at the same time as making the purchase online.

Alchemist Care Unlimited

Max N°3 crash replacement included during the product lifetime, for the primary owner only. It does not cover the cost of components that are subject to wear and tear, such as bearings and freewheel mechanics.

WARRANTY / EXTENSION / CRASH REPLACEMENT

2 years  on manufacturer defect or in accordance with national rules.

Inside EU and Italy the Guarantee provides for, damaged part replacement, assembling, labour cost and shipment. Wearing parts are not included and will be charged separately.

For Extra EU countries will be shipped only the damaged part with shipment costs included.
Only registered customers that comunicate the wheels serial number on our web site will be cover in the following cases:
  • With intact rim, separation of the flange in carbon hubs
  • Breaking of the disc brake fixing bushings, with not sign of stripped bushing
  • With straight spokes and rim with not sign of impact, spoke tired off from rim
  • Rim delamination without sign of impact
Wheels shall be registered within 30days from the purchase.
€ 200 Incl. Italian VAT
Crash replacement policy includes: Broken Hub or Rim replacement, assembling, labour cost, new spokes and nipples. Shipping cost in Italy is included.Inside EEC shipping cost is € 20, Extra-EEC is € 50.

The Crash Replacement policy price includes just one broken part, rim or hub. In case both parts are broken we will add to the Crash Replacement price the cost of the hub with 20% discount on MSRP.
Non disponibile
2 years  on manufacturer defect or in accordance with national rules.

Inside EU and Italy the Guarantee provides for, damaged part replacement, assembling, labour cost and shipment. Wearing parts are not included and will be charged separately.

For Extra EU countries will be shipped only the damaged part with shipment costs included.
Only registered customers that comunicate the wheels serial number on our web site will be cover in the following cases:
  • With intact rim, separation of the flange in carbon hubs
  • Breaking of the disc brake fixing bushings, with not sign of stripped bushing
  • With straight spokes and rim with not sign of impact, spoke tired off from rim
  • Rim delamination without sign of impact
Wheels shall be registered within 30days from the purchase
€ 250 Incl.Italian VAT

Crash replacement policy includes: Broken Hub or Rim replacement, assembling, labour cost, new spokes and nipples. Shipping cost in Italy is included.Inside EEC shipping cost is € 20, Extra-EEC is € 50.

The Crash Replacement policy rice includes just one broken parts, rim or hub. In case both parts are broken we will add to the Crash Replacement price the cost of the hub with 20% discount on MSRP. 
€ 195 Incl. Italian VAT

Valid 5 Years from purchase date, include N°1 crash replacement and can be inherited by the second owner. Shall be purchased at the same time of the wheels in our e-commerce or within 30days from the purchase at retailer by registering the wheels serial number. Shipping cost in Italy is included.Inside EEC shipping cost is € 20, Extra-EEC is € 50.
€ 450 Incl. Italian VAT
Max N°3 crash replacement included during the product lifetime. Original owner only. Doesn’t cover wearing components as bearings and mechanical parts. Shall be purchased at the same time of the wheels in our e-commerce or within 30days from purchase from retailer by purchasing it in our web site. Shipping cost in Italy is included.Inside EEC shipping cost is € 20, Extra-EEC is € 50.
2 years  on manufacturer defect or in accordance with national rules.

Inside EU and Italy the Guarantee provides for, damaged part replacement, assembling, labour cost and shipment. Wearing parts are not included and will be charged separately.

For Extra EU countries will be shipped only the damaged part with shipment costs included.
Only registered customers that comunicate the wheels serial number on our web site will be cover in the following cases:
  • With intact rim, separation of the flange in carbon hubs
  • Breaking of the disc brake fixing bushings, with not sign of stripped bushing
  • With straight spokes and rim with not sign of impact, spoke tired off from rim
  • Rim delamination without sign of impact
Wheels shall be registered within 30days from the purchase.
Max N°3 Crash Replacements are included during the product lifetime;

Only for the original owner
Only for the second owner

€450 Icl. Italian VAT


Can be purchased through alchemistbikes.com and sending an email to info@alchemistbikes.com with the wheels serial numbers. Shipping cost in Italy is included.Inside EEC shipping cost is € 20, Extra-EEC is € 50.

Valid for 5 years from purchase date.
Max N°3 Crash Replacements are included during the product lifetime;

Only for the original owner
WARRANTY / EXTENSION / CRASH REPLACEMENT
Serie Legal Guarantee Lifetime Guarantee extension Crash Replacement Alchemist Care 5 Alchemist Care Unlimited
PRO
TRAINING
2 years on manufacturer defect or in accordance with national rules. Inside EU and Italy the Guarantee provides for, damage part replacement, assembling, labour cost and shipment. Wearing parts are not included and will be charged separately.
For Extra EU countries will be shipped only the damaged part with shipment costs included.
Only registered customers that comunicate
the wheels serial number on our web site will be cover in the following cases:

-The detachment of the flanges on the carbon hubs, only in cases where the rim is intact.
-The breaking of the disc brake fitting bushings. The thread must be intact and unworn.
-The tearing of the nipple from the rim. The spoke must be straight and the rim must not show any signs of a direct impact.
-The delamination of the rim, if no clear signs of an impact can be seen.
€ 200 Incl. Italian VAT

Crash replacement policy includes:
Broken Hub or Rim replacement, assembling, labour cost, new spokes and nipples. Shipping cost in Italy is included.Inside EEC shipping cost is € 20, Extra-EEC is € 50.
The Crash Replacement policy price includes just one broken part, rim or hub. In case both parts are broken we will add to the Crash Replacement price the cost of the hub with 20% discount on MSRP.
Not Available Not Available
PRO
RACE
2 years on manufacturer defect or in accordance with national rules.

Inside EU and Italy the Guarantee provides for, damage part replacement, assembling, labour cost and shipment. Wearing parts are not included and will be charged separately.
For Extra EU countries will be shipped only the damaged part with shipment costs included.
Only registered customers that comunicate the wheels serial number on our web site will be cover in the following cases:

-With intact rim, separation of the flange in carbon hubs
-Breaking of the disc brake fixing bushings, with not sign of stripped bushing.
-With straight spokes and rims with not sign of impact, teared rim from nipple
-Rim delamination without sign of impact.
€ 250 Incl. Italian VAT

Crash replacement policy includes: Broken Hub or Rim replacement, assembling, labour cost, new spokes and nipples. Shipping cost in Italy is included.Inside EEC shipping cost is € 20, Extra-EEC is € 50.
The Crash Replacement policy rice
includes just one broken parts, rim or
hub. In case both parts are broken we will add to the Crash Replacement
price the cost of the hub with 20% discount on MSRP.
€ 195 Incl. Italian VAT

Valid for 5 Years from purchase date, include N°1 crash replacement and can be inherited by the second owner.
Shall be purchased at the same time of the wheels in our e-commerce or
within 30days from the purchase at retailer by registering the wheels
serial number.
Shipping cost in Italy is
included.Inside EEC shipping cost is € 20, Extra-EEC is € 50.
€ 450 Incl. Italian VAT

Max N°3 crash replacement included during the product lifetime. Original owner only. Doesn’t cover wearing components as bearings and mechanical parts.
Shall be purchased at the same time of the wheels in our ecommerce or within 30days from purchase from retailer by purchasing it in our web site.
Shipping cost in Italy is included.Inside EEC shipping cost is € 20, Extra-EEC is € 50.
ULTRA
RACE
2 years on manufacturer defect or in accordance with national rules. Inside EU and Italy the Guarantee provides for, damage part replacement, assembling, labour cost and shipment. Wearing parts are not included and will be charged separately. For Extra EU countries will be shipped only the damaged Only registered customers that comunicate the wheels serial number on our web site will be cover in the following cases:
-With intact rim, separation of the flange in
carbon hubs
-Breaking of the disc brake fixing bushings,
with not sign of stripped bushing.
-With straight spokes and rims with not sign of impact, teared rim from nipple
-Rim delamination without sign of impact.
Max N°3 Crash Replacements are included during the product lifetime.

Only for the original owner
 
Only for second owners € 450 Incl. Italian VAT

Can be purchased through alchemistbikes.com and sending an email to tech_support@alchemistbikes.com with the wheels serial numbers. Shipping cost in Italy is included.Inside EEC shipping cost is € 20, Extra-EEC is € 50. Valid for 5 years from purchase date.
Max N°3 Crash Replacements are included during the product lifetime.

Only for the original owner
"WE WANT TO OFFER EVERY ATHLETE THE CHANCE
TO COMPETE AT THE HIGHEST LEVEL WITH THEIR BIKE".
Credits: Passepartout s.p.a.
Visual & Graphic Design by Aipem Srl