Warranty

A two-year legal warranty is provided for manufacturing defects
A Lifetime Warranty Extension is added in certain cases after registering online
Upon registering online and indicating the ID number of the wheels, the customer will receive a lifetime warranty for the following situations:

• The detachment of the flanges on the carbon hubs, only in cases where the rim is intact.
• The breaking of the disc brake fitting bushings. The thread must be intact and unworn.
• The tearing of the nipple from the rim. The spoke must be straight and the rim must not show any signs of a direct impact.
• The delamination of the rim, if no clear signs of an impact can be seen. 

New from 1/07/2021! For the ProRace range only.

12 months full coverage on the rim from the date of purchase.

After online registration of the wheel serial number, all models in the ProRace range benefit from 12 months' cover on any rim breakage. Applies to only 1 rim in 12 months.

The service includes free delivery of the rim to the customer’s home, or its fitting at the price of € 100, including shipping. 

If you have a problem with your wheel set, please complete the form at the following LINK. If you believe that the defect is covered by the terms of the warranty, please attach the receipt for your wheel set and describe the problem.

Please remember that, in the event of an accidental breakage, you may make use of the Crash Replacement policy, which covers the replacement of the damaged part, new spokes, assembly and shipping.

The decision to recognise the warranty is at Alchemist Srl's sole discretion.You will be contacted in a timely manner and informed about any charges.

In the event that the warranty request is not accepted and you do not confirm the terms of the repair, the wheels shall be returned to you and you shall be responsible for the shipping costs.
 

Crash Replacement policy

For any case that is not caused by a manufacturing defect and, therefore, is not covered by the warranty, Alchemist provides a very beneficial Crash Replacement policy. The cost of crash replacement includes: the damaged hub or rim, the assembly of the new spokes and nipples and shipping. It is noted that the price includes the replacement of the rim or the hub but not both at the same time. In such a case, the price of the hub, discounted by
20% from the list price, shall be added.

Alchemist Care

Ideal for those who use their wheels competitively, Alchemist Care is the two pronged extension of the warranty, which covers all accidental damages while saving money compared to the cost of the crash replacement.
 

Alchemist Care 5

This is valid for five years for 1 (one) crash replacement, and also extends to the
secondary owners. It can be purchased on the Alchemist site within a maximum of 30 days from the in-store purchase or at the same time as making the purchase online.

Alchemist Care Unlimited

Max N°3 crash replacement included during the product lifetime, for the primary owner only. It does not cover the cost of components that are subject to wear and tear, such as bearings and freewheel mechanics.